FAQ

Frequently Asked Questions

General Questions

What is The Graduation Hub?

The Graduation Hub is your one-stop destination for everything related to graduation! We offer personalized graduation announcements, custom graduation websites, diploma frames, and The GradFund® — a unique way to collect funds for your next big adventure.


Who is The Graduation Hub for?

How does The Graduation Hub work?

Graduation Announcements and Websites

Why should I design a custom graduation website?

How long does it take to receive my custom website?

How do I build my graduation announcement website?

What information do you need to build my custom graduation announcement website?

Can I change my information after publishing my website?

How do I share my announcement website?

Diploma Frames

What diploma frame options do you offer?

Can I customize my diploma frame?

Dow do I know my diploma frame will fit?

The GradFund®

What is The GradFund?

How do I set up my GradFund?

Is there a fee for using The GradFund?

How do I receive the funds?

Orders and Shipping

How long does it take to process an order?

Can I track my order?

Policies and Security

What is the cancellation policy?

What do you do with my information?

How can I contact customer support?

What if I need to make changes to my order?